At Hotel Aris, we understand that travel plans can change. We aim to provide a flexible and fair cancellation and refund policy for all our valued guests. Please read the terms below carefully.
1. Cancellation Policy
For Individual Bookings:
- Free Cancellation if cancelled 48 hours or more prior to the check-in date.
- 50% Charge if cancelled within 24–48 hours before the check-in date.
- 100% Charge (No Refund) if cancelled less than 24 hours before the check-in date or in case of a no-show.
For Group Bookings (5 rooms or more):
- Free Cancellation up to 7 days before the check-in date.
- 50% Charge for cancellations made within 3–7 days of check-in.
- No Refund for cancellations within 72 hours of check-in or for no-shows.
For Non-Refundable Bookings:
- No refunds or modifications are allowed. Full payment will be retained in case of cancellation or no-show.
2. Refund Policy
- Refunds, if applicable, will be processed using the original payment method.
- Please allow 7–10 business days for the refund to reflect in your bank account or credit card.
- In case of delays or issues, you may contact our support team with your booking ID and payment details.
3. Modifications to Booking
- Booking dates can be modified once, subject to availability, and must be requested at least 48 hours before the original check-in date.
- If the modified booking has a higher tariff, the difference must be paid in advance.
4. Early Check-Out
- In case of early departure after check-in, no refund will be provided for unused nights.
5. Force Majeure
- In situations like natural disasters, strikes, or government-imposed restrictions, refunds will be processed on a case-by-case basis or converted into a credit voucher valid for future stays.
6. How to Cancel or Modify Your Booking
You can cancel or modify your booking through:
- Our official website [Insert Website URL]
- By calling our reservations team at [Insert Phone Number]
- Or emailing us at [Insert Email Address]
Contact Us
For cancellation assistance, refunds, or related queries, please reach out to:
Hotel Aris
Hotel Aris & Banquet, Lalgutuwa karamtoli, P.O, Ranchi Ring Rd, near P Mart, P.S Nagri, Ranchi, Jharkhand 834303
📞 +91 8709036638
📧 hotelaris78@gmail.com