Last Updated: [26-03-2025]
Welcome to Hotel Aris, a premium 3-star hotel located in the heart of Ranchi. We are committed to safeguarding the privacy and security of our guests’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or stay at our hotel.
1. Information We Collect
We collect and process various types of information to enhance your experience and provide quality services. This includes:
a) Personal Information
- Name, address, phone number, and email address.
- Payment information, including credit/debit card details.
- Government-issued ID or other identification details (as required by law).
b) Booking and Stay Information
- Details related to your reservation, including room preferences and special requests.
- Dates of stay, number of guests, and any additional services availed.
c) Website and Usage Information
- IP address, browser type, and device information.
- Information collected via cookies and tracking technologies.
d) Communication Records
- Correspondence through email, phone calls, or messages related to your inquiries or requests.
2. How We Use Your Information
We use the collected information for the following purposes:
- Reservation and Booking Management: To process your reservations, manage payments, and provide requested services.
- Customer Service: To respond to inquiries, provide assistance, and address concerns.
- Personalization: To tailor our services to your preferences and ensure a customized experience.
- Marketing and Promotions: To inform you about special offers, promotions, and new services, subject to your consent.
- Legal and Security Purposes: To comply with applicable laws, prevent fraud, and ensure the safety of our guests.
3. Sharing and Disclosure of Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may disclose your information in the following cases:
- Service Providers: We may share your information with trusted partners who assist us in providing services, such as payment processing, IT support, and customer service.
- Legal Compliance: We may disclose information if required by law or to protect the rights, safety, or property of Hotel Aris, its guests, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Data Security
We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our systems and processes follow industry standards to ensure the security of sensitive data.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us analyze website traffic, understand user preferences, and improve our services. You can manage your cookie preferences through your browser settings.
6. Your Rights and Choices
As a guest, you have the following rights regarding your personal information:
- Access and Correction: You can access, update, or correct your information by contacting us.
- Opt-Out: You can opt out of receiving promotional communications at any time by following the unsubscribe link in our emails.
- Data Deletion: You may request the deletion of your personal information, subject to applicable legal requirements.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Hotel Aris does not knowingly collect or store information from children under the age of 18. If we become aware that we have collected personal information from a child, we will take steps to delete it.
9. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and the revised version will be effective as of the date mentioned above.